Policies & studio standards
Project terms are shared with your selected scope before work begins. They cover deposits, timing, revisions, communication, content responsibility, and final file handoff.
Consultations. The Fit Call is free and lasts 15 minutes. Pick Your Brain ($100 · 60 minutes) and the Strategy Intensive ($200 · 90 minutes) are paid when you book. You may reschedule once, up to 24 hours before your session. Missed sessions and cancellations within 24 hours are not refunded. For anything else, email support@dreamchasecollective.com.
Design Shop purchases. After checkout, you'll receive next steps and a short intake form. Your first draft arrives within 3–5 business days of a completed intake, and each service includes 2 rounds of revisions. Additional revision rounds are $40 each.
Refunds. All purchases, including consultations and Design Shop services, are final and non-refundable. This includes custom-project deposits.
Questions? Email support@dreamchasecollective.com.